After-Sales Service Commitment

To: Esteemed Customers

In order to ensure that the GIS equipment (hereinafter referred to as “the Equipment”) purchased by our customers can be put into operation in a timely, safe, and reliable manner, and to provide customers with the maximum level of technical support, our company hereby makes the following sincere commitments:

I. Technical Review and Project Responsibility

Upon receipt of the bidding documents, our company will promptly conduct a technical review. After the contract becomes effective, an equipment file will be established for the customer on the same day, and a Chief Design Engineer (Senior Engineer) will be appointed to take full responsibility for the overall structural design and layout of the Equipment.

The Chief Design Engineer will also be fully responsible for technical communication with the customer and provide lifetime technical support. All technical requirements stipulated in the technical agreement of the contract will be implemented item by item. After completion of the equipment outline drawings, they will be submitted to the customer in a timely manner as required, and production will be strictly guided in accordance with the procedures of the quality assurance system.

II. Scope and Resources of Technical Services

During the stages of equipment delivery, installation, commissioning, acceptance testing, energization, and personnel training, our company will dispatch professional technical service personnel to the site to provide comprehensive technical support.

1. According to customer requirements, technical personnel may be assigned to accompany and supervise transportation.

2. When necessary, technical personnel may be dispatched to carry out unpacking inspection and quantity verification.

3. Upon customer request, our company may assign engineers to provide training for customer personnel. Training content includes:Introduction to equipment structure and features; Daily operation, maintenance, and servicing; Performance of main components and guidance on installation and operation.

4. Our company shall be responsible for the installation of equipment accessories and power-on commissioning.

5. Our company will promptly notify the customer to participate in inspections at key stages during equipment manufacturing. The Marketing Department will arrange the inspection schedule and personnel, strictly implementing the internally established Inspection Guidelines.

6. When technical guidance is required, upon receiving notification of the equipment installation schedule, our company will promptly dispatch a Site Engineer to provide on-site technical guidance throughout the installation, commissioning, and trial operation process, and to resolve any issues identified during these stages.

l The Site Engineer shall perform duties in accordance with the equipment drawings and factory technical specifications. If any quality issues are identified during installation, they will be accurately recorded and promptly reported to the company to ensure resolution in the shortest possible time.

l After completion of installation, commissioning, and energization, the Site Engineer shall prepare a work report. After feedback from the installation contractor, the report will be archived in the equipment file upon return to the company.

7. Our company guarantees the provision of long-term, high-quality technical services, with lifetime free technical support.We solemnly commit that: Upon receiving a customer request for technical support, our after-sales service engineers will respond within 2 hours; A technical solution will be provided within 8 hours; If necessary, engineers will be dispatched to the site to provide on-site technical guidance.

8. All on-site service personnel dispatched by our company shall meet the following requirements:

l Observe laws and regulations and comply with all on-site rules and procedures.

l Possess a strong sense of responsibility and professionalism, and arrive on site as scheduled.

l Be familiar with the design and structure of the contract equipment, with relevant on-site experience on similar equipment, and capable of providing correct technical guidance.

l Be in good physical condition and capable of adapting to on-site working environments.

Technical Support Hotline

Tel:                             
0086-538-8639562
0086-538-8639563

Fax:                          
0086-538-8639568